In this module’s seminar, Essential Soft Skill Traits, we examined five key qualities shared by effective supervisors. At the top of the list is character. Character defines who you are as a person and shapes whether others will respect you, trust you, and remember you for your authentic actions and values.

To illustrate this point, consider the following exercise:
Part 1
Answer these questions as quickly as you can:

  1. Name the five wealthiest people in the world.
  2. Name the last five World Cup winners.
  3. Name the last five Miss Universe winners.
  4. Name five people who have received a Nobel or Pulitzer Prize.
  5. Name the last six Academy Award winners for Best Actor or Actress.
  6. Name all past presidents of your country.
Part 2
Now try these:
  1. Name three teachers who made a lasting impact on your education.
  2. Name three friends who supported you during difficult times.
  3. Name five people who have taught you something valuable.
  4. Name five people who made you feel appreciated and respected.
  5. Name five people you genuinely enjoy spending time with.
Most people find the second set of questions much easier. This illustrates an important truth: awards, titles, and wealth may fade from memory, but the impact of character—how someone treats others and lives their values—endures.

Discussion Question: Reflect on this activity and connect it to your role as a future hospitality supervisor.  Read the following questions, pick one and use the space below to answer. 
  • How does character influence your ability to lead effectively, especially in an industry centered on service and people?
  • In what ways might strong character traits help you become an “a ha!” supervisor—one who makes a memorable and positive difference in the workplace?
  • Share a personal example (from work, school, or life) where someone’s character left a lasting impression on you. What leadership lesson can you take from that experience?


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