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The 21st Century Supervisor
Please answer all questions. Your results will be shown to you on the next page and will be sent to your instructor. Good Luck!
You have
2
attempts to pass this quiz with 70%.
#1
Supervisors often lose employee trust through which combination of behaviors?
A. Acting inconsistently and withholding key information
B. Prioritizing personal gain over shared goals
C. Failing to admit mistakes or share credit
D. All of the above
#2
Secure managers demonstrate confidence by:
A. Developing others and preparing them for advancement
B. Seeking recognition to reinforce authority
C. Avoiding delegation to maintain control
D. Making themselves indispensable
#3
Which behavior least supports a supervisor’s effort to build trust?
A. Maintaining Integrity
B. Communicating vision and values
C. Showing respect for employees
D. Focusing on a personal agenda
#4
A great supervisor needs ____________ to improve people and ____________ to improve systems.
A. Soft skills; hard skills
B. Hard skills; soft skills
C. Soft issues; hard issues
D. Emotional skills; technical skills
#5
Traditional management styles were often described as:
A. Collaborative and inclusive
B. Tell-oriented and top-down
C. Bottom-up and mentoring-based
D. Flexible and empowering
#6
In today’s workplace, who serves as the critical link between company goals and the people achieving them?
A. Frontline employees
B. Supervisors
C. Customers
D. Executives
#7
The 21st-century supervisor can best be described as:
A. Top-down manager
B. Bottom-up coach and influencer
C. a ha! supervisor
D. B and C
#8
Most workplace problems stem from:
A. Soft issues such as communication and relationships
B. Hard issues such as processes and policies
C. Unforeseeable issues
D. A and B
#9
People most often quit their jobs because of:
A. Low pay
B. Long hours
C. Insecure or unsupportive supervisors
D. Limited benefits
#10
Which of the following statements does not describe a modern, people-centered supervisor?
A. Coaches and supports the team rather than drives them
B. Says “Let’s go” instead of “Go”
C. Inspires enthusiasm rather than fear
D. Says “I” instead of “We”
DONE! See Results