AHA World Campus

#1

Which of the following is least likely to be considered a formal dimension of workplace diversity?

A. Age and race

B. Attitude and personality

C. Educational background and income

D. Parental status and work experience

#2

Which statement best captures the strategic advantages of a culturally diverse workforce?

A. Culturally diverse companies can expand their customer base more effectively.

B. Diverse employee groups demonstrate enhanced creativity and problem-solving.

C. Cultural diversity fosters adaptability to changing environments.

D. A and C

#3

You are a supervisor of a diverse team representing various cultures, languages, and backgrounds. During your first team meeting, you notice that some staff members are hesitant to speak up, while others dominate the conversation. You want to foster an inclusive and respectful work environment. Which of the following actions would best support diversity and inclusion in your team?

A. Assign tasks based on who speaks up first to encourage faster decision-making.

B. Rotate meeting leaders and encourage input from all team members, including those who may be quieter.

C. Ask only senior staff for input, as they are more experienced with the hotel's culture.

D. Focus solely on guest satisfaction and allow team dynamics to develop naturally over time.

#4

Which factor has most transformed the skills required of managers in the 21st century?

A. Technology

B. Culturally diverse workforce

C. Globalization

D. B and C

#5

Which of the following lists most accurately reflects the primary managerial functions in both traditional and diverse workplaces?

A. Planning, Organizing, Directing, Controlling

B. Planning, Motivating, Directing, Organizing

C. Motivating, Controlling, Directing, Training

D. Motivating, Planning, Controlling, Training

#6

The ultimate goal of diversity management is to:

A. Create a positive work environment

B. Build consensus among employees

C. Reduce turnover

D. Create a high-performing multicultural team

#7

A manager’s __________ and __________ most directly shape how diversity is perceived in the workplace.

A. Background and customs

B. Language and actions

C. Attitude and actions

D. Attitude and language

#8

Effective global leaders manage diversity by doing all of the following except:

A. Leading “on the outside first” and creating an exclusive multicultural environment

B. Modeling inclusivity by being other-centered and collaborative

C. Creating respectful workplaces that value sharing and contribution

D. Providing opportunities to share and celebrate cultural identities

#9

You are a manager of a large local business. Your team is made up of employees from various cultural and linguistic backgrounds. Recently, a guest complained that one of your front desk employees, who speaks English with a strong accent, was difficult to understand. The guest requested to be served "by someone who speaks proper English." The employee was visibly upset after the encounter. As a manager, how should you handle this situation to promote effective diversity management?

A. Apologize to the guest and reassign the employee to a back-office role to avoid further complaints.

B. Ignore the incident, assuming the guest’s comment was just a one-off complaint.

C. Explain to the guests that the hotel values diversity and all staff are trained to provide excellent service, then support the employee and offer language coaching if needed.

D. Recognizing and rewarding collaboration, compassion, and consensus-building problem-solving.

#10

Peter Drucker argued that what differentiates one business from another is the quality of its

A. Training

B. Multicultural teams

C. Management

D. A and B

Quiz

Diversity and Management Skills