Quiz

Note: Make sure to answer all questions. The form will not submit until all questions are answered.

Hospitality and Tourism Overview


Please answer all questions. Your results will be shown to you on the next page and will be sent to your instructor. Good Luck!

You have 2 attempts to pass this quiz with 70%.

#1
Leading hospitality companies often say they “hire for __________ and train for aptitude.”


#2
___________________ is known for its vision “To Make People Happy!” and demonstrates the heart of hospitality by focusing on creating joy, not just service. 


#3
Which organization is guided by the motto “We are ladies and gentlemen serving ladies and gentlemen”?


#4
A hotel front desk agent chooses to walk a tired guest to the elevator instead of just pointing in the direction. This act best demonstrates the business of ____________.


#5
The key link connecting all sectors of hospitality—lodging, food, travel, and recreation—is:


#6
The services and products of the hospitality industry are unique because they are:


#7
Many refer to hospitality as the “_____________ industry” because it includes lodging, food and beverage, recreation, and travel under one large network.


#8
A student studying hospitality is unsure whether to pursue a career managing hotels or working in destination marketing. Which distinction might help them decide?


#9
The international symbol of welcome, friendship, and hospitality is the:


#10
A resort manager must choose between hiring a highly skilled chef with a poor attitude or a motivated new graduate with limited experience. According to hospitality principles, the manager should:


DONE! See Results